Privacy Policy

Introduction

Shadow Flare Quimar Hotel ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment card information and billing details
• Government-issued identification (for registration purposes)
• Reservation and stay history
• Special requests and preferences
• Emergency contact information

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Website usage data and cookies
• Location data (with your permission)
• Security camera footage in public areas

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing reservations, check-in/check-out, and providing hotel services
• Communication: Sending confirmation emails, updates, and responding to inquiries
• Payment Processing: Processing payments and managing billing
• Safety and Security: Ensuring guest safety and property security
• Marketing: Sending promotional offers and newsletters (with your consent)
• Legal Compliance: Meeting legal and regulatory requirements
• Service Improvement: Analyzing usage patterns to enhance our services

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in hotel operations (payment processors, cleaning services, etc.)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Emergency Situations: To protect health, safety, or legal rights
• With Your Consent: When you explicitly authorize information sharing

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices
• Secure payment processing systems
• Physical security measures for data storage areas

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Enable targeted advertising (with your consent)
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law:

• Guest registration data: 7 years (as required by Canadian hospitality regulations)
• Payment information: As long as necessary for transaction processing and dispute resolution
• Marketing preferences: Until you opt-out or withdraw consent
• Security footage: 30 days (unless required for investigation)

International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Displaying notices in our hotel lobby

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.